Please read our Terms and Conditions for Home Visits:

                                                                   Cat safety, security and health

1. We will act for you in your absence if we are unable to contact you. If we feel that your cat needs urgent medical attention, we will transport your cats straight to the vets. We will try to use your own veterinary practice, however, to save life and not cause delay we will take the cat to our Cattery veterinary practice (Shepherds Vets, Comberton Hill, Kidderminster).
2. The owner is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Comberton Cattery.
3. Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.
4. We do recognise that cats are independent creatures and as such often are left to come in and out freely. Unfortunately, accidents do happen and as such we cannot be held responsible for the safety of any cat that is allowed to come in and out.
5. We recommend that cats are kept indoors whilst in our care so we can ensure their health and safety.  However should you wish for your cat to have free access to a cat flap we cannot be held liable for any disappearance, injuries or death.
6. If cats need to be brought in, i.e. do not have a cat flap but are let out anyway, we will do our very best to call and ensure we’ve seen them, and will wait a reasonable amount of time, carry out duties and if the cat hasn’t turned up we will have to leave.  We will endeavour to ensure the cat is in but we cannot guarantee it.
7. It is a condition precedent to liability that the property owner has arranged with their household insurer to extend their policy to cover losses incurred whilst there is a pet sitter present. However, Comberton Cattery are Fully insured by Protectivity Insurance to complete Home Visits.
8. It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the cat sitter is present.
9. Clients must provide a spare set of keys to the sitter. It is the owners responsibilty to give the keys to the property to Comberton Cattery prior to Home visits commencing.
10. It is the Clients responsibilty to ensure a full honest hand over has taken place prior to the Home Visits commencing. This includes bahaviour issues, health issues and any othert relevant issues that the Comberton Cattery may face on the visits.
11. Food is provided by the owner, if the food is becoming low, Comberton Cattery will purchase the cat(s) food at the owners cost and will be added to the final bill.
12. The owner must provide all items necessary for pets to be adequately cared for in the client’s absence. (ie,  medication, cat litter etc).
13. We do not give a " Time Slot" for our visits, we can say that if you have booked 2 visits, then we will complete a morning and evening visit to your home.